Terms and Conditions [B2B]

The following terms and conditions apply to all deliveries from LetUsPrint.com

Company information:

Let Us Print A/S
Tomsagervej 2
8230 Åbyhøj
Denmark
VAT number: 42232181
Tel.: 87 33 30 10
Email: [email protected]
Bank: Nykredit Bank A/S - for €-payments
Reg. number: 8117
Account number: 0009669307
IBAN: DK4081170009669307

Order

You can only order goods through our website. If you have inquiries about goods that are not on the site, please feel free to contact us. When placing an order on LetUsPrint.com, you accept the following general terms and conditions applicable to this website. Unless otherwise specified, we follow the general rules of the Danish Sale of Goods Act.

Prices

All prices on LetUsPrint.com are exclusive of VAT. Prices of made-to-order print products require that the customers upload a print-ready PDF file based on the respective design guides that can be downloaded for many of our products.

Dispatch fee

A dispatch fee is added to all our orders and which covers our handling of the order. The handling involves, among other things, checking order information including a file check, ordering dispatch, sending a status email, invoicing, bookkeeping, and sending out payment reminders.

Payment

LetUsPrint.com accepts payment by selected credit cards.

All your card information is encrypted with the SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with the card acquirer.

SecurePay

As a result of an EU directive (June 2016) to reduce fraud in online shopping, LetUsPrint.com has implemented safety precautions regarding payment by credit card.

At Let Us Print A/S, we only deal with made-to order-goods or non-stocked goods, and so the order amount will be deducted from your account when you place an order on LetUsPrint.com. An amount larger than what you have approved at the time of purchase can never be deducted.

Account customer

As a company, association, or institution, you can request to be set up as an account customer. As such, you will receive an invoice containing payment terms eight days net from the shipping date of the item.

Credit card processing fee

Payments with credit card are sometimes subject to a payment processing fee. The fee covers the actual price that we pay to cash the card payment.

LetUsPrint.com will only invoice the amount that we are charged. NO part of the amount goes to Let Us Print A/S.

Delivery

Let Us Print A/S’s choice of shipping method and supplier is determined by the specific task.

The delivery time may be longer in connection with holidays, LetUsPrint.com’s suppliers’ holiday periods, and incorrect deliveries. If an item is delayed, the buyer will be notified by email or phone. The delivery time to islands that are not connected to the mainland by bridge may be longer than the delivery times stated on the site.

NOTE: Regarding orders on LetUsPrint.com, it is the recipient’s responsibility to be available/present at the time of delivery. In case of an unsuccessful delivery, the cost associated with a redelivery must be paid by the buyer.

Standard delivery condition

Sidewalk delivery. If there are special requests for delivery, this must be stated when ordering. Additional expenses must be expected in connection with deviations from our standard delivery conditions.

Your products do not always ship together

Multiple products within the same order do not necessarily ship together. Thus, they may have different delivery times, and the buyer will receive a new email every time we have news about the delivery of a product.

Delays

If delays occur, the buyer is only entitled to terminate the contract if they, at the same time as the contract was made, specified the significance of the delivery taking place at a specific time and were informed by LetUsPrint.com that this could be done.

Logo water: If the delivery time is exceeded, the buyer does not have the right to cancel the purchase when the delivery time is exceeded by less than 14 days. Furthermore, we refer to our production plan of logo water which you can find beside the individual product.

 

Shipping damages

If a package is received in which the packaging is visibly damaged, bent, has holes, or has been pressed, it should be accepted with reservations, or the delivery should be refused. Please inform us immediately in case of visible shipping damages at [email protected] - with pictures as documentation. The order then goes back into production, and an increased delivery time must be expected. In case of damages that are not visible, i.e., where the contents are damaged, notification must be sent to [email protected] within seven days. If this is not done, the right of complaint is relinquished.

Cancellation rights

The items you buy on LetUsPrint.com are either made-to-order goods or non-stocked goods. This means that the item is produced or ordered according to your specifications. Therefore, you will not have the right to cancel the order. If you, contrary to expectations, regret your purchase, we unfortunately cannot give you your money back as the product has already been ordered/gone into production.

Right of complaint

According to the Danish Sale of Goods Act, a complaint can be made within 12 months regarding all products. The right of complaint means that, as a customer, you can complain about defects in products that have occurred up to 12 months after the time of purchase. However, it is a prerequisite that these defects have not occurred due to improper use of the product or other damaging behaviour that has led to the defect. You must complain within a reasonable time after you have discovered the defect. As a consumer, you can demand to receive a replacement of the product if the complaint is legitimate and if the delivery of the replacement does not cause unreasonable expenses for LetUsPrint.com or is otherwise impossible.

If you want to complain about a product, please contact us at [email protected]

Crediting/return

Returns will not be possible for made-to-order goods.

Return of non-stocked goods can only take place if a prior written agreement with Let Us Print A/S has been made in each individual case. Any returns of non-stocked goods must happen in unbroken, undamaged packaging to LetUsPrint.com and paid by the buyer. Any crediting happens after deduction of LetUsPrint.com’s costs incurred.

Right of appeal

Disputes are settled in accordance with Danish law in the court in Aarhus, Denmark.

Personal data policy

To enter into a contract with us at LetUsPrint.com, the following information must be provided:

Name
Address
Phone number
Email address

We register your personal data to be able to deliver the item to you. The personal data is registered at Let Us Print A/S and stored for five years, after which the data is deleted.

When personal data is collected via the website, we ensure that it is always done with your explicit consent so that you are informed about which data is collected and why.

Only employees at Let Us Print A/S have access to the data that is registered about you. We do not store customer data encrypted. We do not transmit customer data encrypted. The data given to LetUsPrint.com is in no way passed on or sold to third parties, and we do not register any sensitive data. As a registered customer at Let Us Print A/S, you always have the right to object to the registration. You also have the right to know which data is registered about you. You have these rights in accordance with the Danish Data Protection Act, and inquiries regarding this can be directed to LetUsPrint.com via email [email protected]

Cookies

Read about our use of cookies here: Cookies on LetUsPrint.com

Log statistics

LetUsPrint.com uses log statistics, which means that a statistical system collects data that gives a statistical understanding of how many visitors we have on the website, where they come from, and where on the website it is left, etc. The log statistics are only used to optimize the website and its functionality.

 

Copyright

Photos, graphics, illustrations, and text material on this website belong to LetUsPrint.com and are protected by the copyright law and may not be used in violation thereof. Violation may result in a prohibitory injunction and requirement for compensation, remuneration, and reimbursement. Furthermore, other rights are reserved according to other relevant immaterial law as well as rights according to the Danish Marketing Practices Act. Sketches, layout, fair drawings, text suggestions, templates, etc., regardless of the technic used, belong to LetUsPrint.com, and must not be left to third parties without written approval.

Reservations when submitting your own motif (upload of production file)

If you wish to have your own motif produced, it is your responsibility to have the necessary permission for reproduction of the submitted material. Let Us Print A/S is not responsible for the lack of legal basis for reproduction, duplication, or publication of writing, drawings, patterns, illustrations, texts, brands, other business characteristics, and other product equipment including design or anything else that may be subject to the rights of third parties. If Let Us Print A/S incurs liability to a third party in connection with your lack of legal basis for exploitation of the rights of a third party, you indemnify Let Us Print A/S against such liability.

Let Us Print A/S reserves the right to not produce your motifs if Let Us Print A/S is unsure whether it is against the law or could seem offensive to anyone.

Let Us Print reserves the right to not produce your motifs if Let Us Print A/S deems the quality too poor. In this case, the buyer will be notified via email or phone.

Submitted material will not be viewed by anyone other than employees at Let Us Print A/S and possible subcontractors for LetUsPrint.com without your consent.

Reservations for prices and order confirmation, size, and colour depiction

Certain reservations are made for discontinued goods, typos, system errors, price errors and changes, and we reserve the right to cancel orders that we are unable to process due to these terms. The email received after an order has been completed is merely a copy of the cart, and not LetUsPrint.com’s acceptance of a completed purchase.

Certain reservations are made for possible deviations regarding colours depicted on the website. We try to publish only lifelike images, but colours of the images may vary from screen to screen.

Reservations for print run, format, and colour depiction

Certain reservations are made for:
The agreed print run can vary by +/- 5%.
Format deviation of +/- 2 %
Colour deviation of +/- 5%.

If more accurate colour is required, the desired colour swatch or colour print must be submitted. Furthermore, certain reservations are made for possible deviations regarding colours depicted on the website. We try to only publish lifelike images, but the colours of the images may vary from screen to screen.